The reports came back clear (no records found) does that mean the applicant has no criminal records?
Yes and NO – Yes, it might very well mean the applicant has no criminal records. However, the answer could be NO- They could have a record in a state or county that is NOT included in the search or the there could be a recent conviction (last 30 – 90 days) or more or a pending charge and that has not yet been adjudicated.
There are several reasons why no records might be found.
- The information entered was incorrect information like a misspelled first or last name and/or the incorrect date of birth.
- The search was conducted by name and date of birth; but available public records do not associate this name and/or date of birth with the record.
- The subject searched is a minor and we do not search juvenile records.
- A nickname was provided and court records use the subject’s full legal name, not nicknames. The best example is submitted Bill for your applicants first name when his legal name as shown on his drivers license in William.
No one is notified that you have ordered a report.
Turnaround time is 24 hours (M-F) or less, If you have a special need or circumstance let us know.
No, we do not charge a monthly service fee or a monthly minimum fee. You will ONLY be charged for the requests you submit. There are no hidden costs or fees!
Standard price is $39.90 unless you have a valid discount code.
Requests can be submitted on our site manually or via batch uploads. Oracle Screening can also create a secure custom link that will allow your applicants to complete an online background check application.
Yes, every applicant must complete and sign a release before you request their background check. If they are reluctant or refuse to sign – beware!
Yes, every applicant must complete and sign a Release before you request their background check.
You can easily recover your username or password by clicking on the Forgot Username or Forgot Password link on the client login.
Every account is required to have at least one Admin User. You can add as many Admin or Standard Users as you need. To add or remove Users please submit a New/Updated User Request.
Don’t worry, you can use our Release. You can even customize the Release and add your organizations logo!
Yes, we can send your applicant an email invitation. The email invite will provide a link and instructions for your applicant to complete an online background check application.
Yes. However, we ask that you give 48-72 hours advanced notice.
You can view both pending and completed requests on our site.
Yes. Several of our searches are instant and process immediately. To avoid submitting duplicate requests we recommend using our Presearch tool or checking your previously submitted requests.
Yes, email notifications are sent automatically when the report is completed.
Yes, you can add additional searches a la carte to any report.
We strongly recommend submitting your applicant’s name as it appears on a current government-issued photo I.D.
Before submitting your request, we recommend verifying the applicant’s information by requesting a copy of their current government-issued photo I.D.
Yes, Oracle Screening provides real-time updates 24/7.
Our clients receive an itemized invoice detailing each search submitted for the billing period. For multi-location clients, we can provide an invoice for each location or a master invoice that includes charges for each location.
Yes. We accept Visa, Mastercard, and American Express. You can login to our site and pay by credit card or we can set up your account to be charged when you submit a request or when we invoice at the end of each billing period.
Fees generally fall into three categories and are passed directly through without markup. They include, but are not limited to the following:
- County Court Fees – some counties in the U.S. charge an access fee. Court fees are charged per name, per look up.
- MVR State Fees – All states charge an access fee for MVRs
- Verification Fees – some employees and some universities outsource their data to independent companies, who charge an additional fee.
We have the capability to bill our multi-location clients at the location level or by providing a master invoice subtotaled by location.
At the end of each billing period Oracle Screening will send an invoice via email to the billing contact listed on the New Client Information form.
Yes